Terms and Conditions

1. General

a. The Edwin Pireh website is a shopping website where you can browse and order products, ABN 21 523 625 915.
b. Edwin Pireh may be referred to as We, Our, I, Us, The, This for-with
c. The Customer may be referred to as You, Your, Purchaser for-with
d. While every effort is made to ensure all information on the website is correct, at times unforeseen errors may occur, effecting information on the website. We reserve the right to change content on the website at our discretion, without notice to you.

2. Copyrights/Trade Marks/Representations

a. All content on the website is the property of Edwin Pireh and other parties. Any infringement resulting from the use, modification and/or alteration to the content on the website is illegal and prohibited without prior consent from Edwin Pireh and/or other parties.

3. Digital Representations

a. We continually strive to perfect the representation of products on the website. Replication by your computer may alter real product design and colour due to computer settings at your end.

4. Hand-made

a. Each item is made by hand and individually unique. The use of natural fibres may leave slight imperfections from representations in identical items. This is a natural process of all Edwin Pireh hand-made products.

5. Payments

a. Payments for purchases on the website are made via eWAY’s secure checkout. Visa, Master Card, AMEX and JCB are accepted.
b. Direct deposit is also available, bank details will be displayed at checkout and sent to the registered email address. Edwin Pireh banks with Westpac (WBC) – Australia’s First Bank.
c. We will debit payment from you upon your purchase confirmation.
d. All orders are displayed and processed in Australian Dollars (AUD).

6. Gift Certificates / Gift Cards

a. Unused balance remains valid for 12 months only, from the date of purchase.
b. Gift Certificates /Gift Cards are redeemable online only.
c. The amount loaded is specified by the Customer.
d. Gift Certificates / Gift Cards are not redeemable for cash.
e. Lost certificates / cards are not replaceable.
f. Gift Certificates / Gift Cards cannot be extended under any circumstances.
g. Gift Certificates are emailed to the registered email address upon receipt of payment. Please allow up to 24 hours for Gift Certificate delivery. Gift Cards are posted and will take normal postage delivery times.
h. Competition winners of Gift Certificates / Cards cannot use them in conjunction with any other offer or product.

7. Returns

a. Returns are only accepted for defective items. Please ensure you select carefully as incorrect selections or a change of mind will not be refunded or exchanged.
b. We accept returns subject to the following conditions:
i. A claim by the Purchaser must be made within 14 days of purchase.
ii. All returns must be in original, unopened, unworn, unwashed and merchantable condition.
iii. Returns must be sent in safe and secure packaging, insured with tracking. Damaged items during transit is the responsibility of the Purchaser.
iv. Shipping costs both ways are non-refundable.
v. Please allow up to 30 days to process your claim and review.
c. Please follow the following steps to lodge a claim:
i. Email your refund request and purchase number for your defective item to info@edwinpireh.com. We will then email you a RAF (Return Application Form) with a RAN (Return Application Number).
ii. Complete the form and email it to info@edwinpireh.com.
iii. Your RAF (Return Application Form) will be reviewed by the specialists at Edwin Pireh and suppliers. Edwin Pireh may require you to return the item at your cost for a quality control inspection by the supplier.
iv. Subject to a review of the application and/or inspection of the item, Edwin Pireh will determine the outcome. If the item fails to meet the above requirements (any of 6a, 6b or 6c), the item will be posted back to you at your cost.

8. Privacy Policy

a. We respect the importance of your privacy. We are committed to keeping your information confidential and have adopted security measures in keeping all personal data safe.
b. The personal information collected from you is utilised for the following purposes:
i. To automate the checkout experience.
ii. To have reliable contact details.
iii. To have reliable postage details.
iv. To update you on any promotions or marketing events. To opt out please email info@edwinpireh.com.
v. Continually update and improve the website and shopping experience.
vi. Monitor website traffic and statistics.
vii. Rectify any technical problems associated with any website function.
c. We may disclose your information to other relevant parties as follows:
i. To relevant authorities subject to illegal activities, fraud or crime on the website.
ii. To our website hosting partner.
iii. To other parties and marketing agencies for promotional purposes.
iv. Otherwise, with your consent.
d. The website uses cookies to maintain a shopping cart and to make the website work as efficiently as possible.
e. IP addresses may be used, but not limited to, to verify your order and send requested web pages to your browser.

9. Viruses

a. We cannot guarantee that anything downloaded from the website is free from any viruses which could damage or interfere with your data, hardware or software. You assume all risk for use of the website and we cannot be held liable for any consequences of use.

10. Links

a. The website contains links to other websites. Any content, opinion, question or comment is not an express or implied endorsement of Edwin Pireh.
b.  The availability of any material from other websites is not the responsibility of this website.
c. Any feedback, questions or comments regarding other websites should be directed to the other website’s creator, moderator or facilitator.

11. Ties and Scarf Care

a. Recommended for dry clean only.

12. Website Security

a. eWAY, an online payment gateway, secures credit transactions. The website does not receive or store credit card information.
b. Edwin Pireh banks with Westpac (WBC). Bank transfers are secure with Australia’s First Bank.
c. The SSL Certificate protects and provides encryption of your data via VentraIP and Trustwave.

13. Delivery and Insurance

a. We dispatch all purchases within 2 business days after receipt of payment.
b. Delivery times are indicative only and we will not be held liable for any purchase that falls outside of these delivery times.
c. For purchase security, a signature upon delivery is required and therefore we cannot deliver to PO Boxes. Please provide a shipping address where you or an authorised person is able to sign for delivery. We do not accept any liability for purchases that are damaged or lost once they have been signed for.
d. In the unlikely event that your purchase is submitted and not in stock, a full refund or exchange will be offered.
e. In the unlikely event that your purchase is lost in postage, we will investigate with relevant authorities to determine an outcome (including, but not limited to, Postage Provider, Customs and Policing Authority).

14. Language and Currency Convertor

a. Any translation service is the responsibility of the customer. No translation service is provided on the website.
b. The currency function provides indicative figures only. The rates provided on xe.com is not guaranteed to be the same as your bank or funds provider. Xe.com is not affiliated with the website and no liability is accepted for any loss or difference in exchange from your bank or funds provider.

15. Coupon Codes / Enter Codes / Rewards Codes

a. Do not apply to postage.
b. Cannot be used in conjunction with any other coupon code, offer or product.
c. Valid until expiry date or offer ends.
d. Do not apply to items on sale.

16. Promotions

a. Cannot be used in conjunction with any other offer or product.
b. Available while stocks last. No rain-checks as this is a handmade product and quantities are strictly limited.

17. Social Competitions

a. Facebook
b. Instagram

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